Position Summary

The Care Worker is responsible for delivering high-quality, person-centered care that enhances the well-being and independence of service users. This role requires strict compliance with regulatory, health, and safety standards, ensuring that all care practices align with CQC regulations, Avalon Care Solutions policies, and safeguarding best practices. Care Workers play a vital role in identifying, reporting, and escalating compliance issues, ensuring service users receive safe and effective care.

Role and Responsibilities in detail 

1. Service User Support & Person-Centered Care
   1. Provide person centred care, including washing, dressing, and assisting with mobility, while maintaining dignity and respect.
   2. Support service users with meals, medication administration (if trained and authorized), and companionship.
   3. Encourage service users to maintain independence by supporting daily living skills and social engagement.
   4. Observe and report any changes in health, mood, or mobility to the Senior Care Worker or Field Care Supervisor.
   5. Ensure all care is delivered in line with care plans and risk assessments.
   6. Work closely with service users and their families to provide personalized and responsive care.
2. Care Planning & Service Quality Compliance
   1. Follow pre-approved care plans and contribute to ongoing updates by providing accurate feedback to Care Coordinators.
   2. Ensure that all service user risk assessments are adhered to and report any gaps to supervisors.
   3. Assist in completing quality checks by Field Care Supervisors and support care plan reviews where necessary.
   4. Contribute to incident reporting procedures, ensuring all concerns are recorded and actioned correctly.
3. Compliance, Safeguarding & Risk Management
   1. Ensure all care delivery complies with CQC, local authority, and internal company regulations.
   2. Identify and immediately report safeguarding concerns to the Field Care Supervisor or Care Manager
   3. Maintain full compliance with moving & handling, health & safety, and fire safety regulations.
   4. Support internal compliance audits and quality assurance processes by providing accurate documentation and reports.
   5. Follow risk assessments at all times and escalate concerns if a care plan requires updates.
   6. Adhere to confidentiality and GDPR guidelines, ensuring data protection in all care documentation.
4. Communication & Teamwork
   1. Communicate clearly with Senior Care Workers, Field Care Supervisors, and Care Coordinators regarding service user updates.
   2. Ensure smooth shift handovers by providing verbal and written reports where necessary.
   3. Act as a point of support for service users and their families, directing any complex issues to senior team members.
   4. Attend and contribute to team meetings, training sessions, and supervision check-ins.
5. Training & Professional Development
   1. Complete mandatory training and refresher courses, including safeguarding, manual handling, and medication management.
   2. Participate in shadowing and mentoring programs for new Care Workers.
   3. Undertake additional skills development opportunities, including NVQs in Health & Social Care.
   4. Participate in shadowing and mentoring sessions with Senior Care Workers and Field Care Supervisors.
   5. Take responsibility for continuous professional development, ensuring ongoing learning and competency.
6. Emergency & On-Call Responsibilities
   1. Respond to emergency care needs during shifts, following company protocols for escalation and reporting.
   2. Work within the structured on-call rota for last-minute shift coverage (when applicable).
   3. Follow clear emergency response procedures, ensuring service users remain safe and supported at all times.
7. Additional Responsibilities
   1. Be flexible and responsive to changes in service user needs and care plans.
   2. Support the onboarding of new service users by assisting in initial visits alongside Field Care Supervisors.
   3. Cover emergency shifts when required, ensuring service continuity.

Other

• Final Authority On:
  • Delivering care in accordance with care plans and training received.
  • Maintaining real-time documentation of care provided.
  • Ensuring personal compliance with health & safety, safeguarding, and infection control procedures.
  • Escalating any concerns or incidents in a timely manner.

Key Relationships

• Key Relationships & Collaborations
• Reports to Field Care Supervisor and works closely with Senior Care Workers, Care Coordinators, and the Care Manager
• Engages with service users, families, and healthcare professionals (district nurses, therapists, social workers, etc.).

Person Specification

Experience & Qualifications

• Minimum NVQ Level 2 in Health & Social Care (or willingness to work towards it).
• Experience in domiciliary, supported living, or residential care is desirable.
• Mandatory training completion within the probationary period.

Key Skills & Competencies

• Compassionate, patient, and person-centered in approach.
• Strong communication and teamwork skills.
• Ability to follow care plans and report observations accurately.
• Confidence in using basic digital systems for care documentation.
• Willingness to work flexible hours, including evenings, weekends, and on-call shifts if required.

Compliance & Safety Mindset

• Understanding of safeguarding, health & safety, infection control, and CQC requirements.
• Able to handle emergency situations calmly and efficiently.
• Commitment to ongoing learning and professional development.