Location: Avalon Care Solutions

Reports to: Group CEO

Position Summary

Avalon Care Solutions is seeking an experienced and dynamic Registered Manager to lead our organisation during a critical phase of establishment and growth. The ideal candidate will have extensive experience setting up and expanding social care businesses, ensuring compliance, and driving operational excellence. As the Registered Manager, you will lead business development efforts, foster a positive staff culture, deliver exceptional customer relations, and maintain quality standards.

Role and Responsibilities

Business Development and Growth

• Lead initiatives to identify market needs and launch new services, such as “Living In,” “Nights,” “Long Days,” “Companionship,” and “Supported Living” within targeted regions.
• Collaborate with the leadership team to develop and execute strategies for growing the business, enhancing revenue streams, and expanding service offerings.
• To strengthen our market presence, we will build strategic partnerships with local healthcare providers, community organisations, and stakeholders. We will also develop and implement a marketing plan, leveraging digital channels and community outreach.
• Drive brand awareness through targeted marketing campaigns, networking, and community events.
• Establish clear performance indicators to measure growth, assess business development strategies, and make data-driven adjustments.

Staff Management and Engagement

• Lead and inspire the care team to deliver high-quality services. Create a positive work culture through regular one-on-one and team meetings, team-building activities, and open communication.
• Implement systems to recognise and reward staff contributions. Offer tailored training programs and professional growth opportunities.
• Promote an inclusive environment that values diversity, safety, and employee well-being.
• Regular staff satisfaction surveys should be conducted, and insights should be used to improve the work environment continuously.

Customer Relations

• Regularly assess and enhance client satisfaction through feedback mechanisms and personalised care services.
• Ensure clients receive tailored care services that align with their preferences and needs.
• Establish effective communication channels between clients, their families, staff, and stakeholders to maintain transparency and trust.
• Develop efficient procedures for addressing and resolving client concerns promptly.
• Organise client engagement events to foster a sense of community and well-being.

Compliance and Quality Assurance

• Ensure compliance with CQC regulations and other relevant standards. Stay informed of regulatory changes and adapt policies accordingly.
• Conduct regular internal audits to assess compliance and create quality improvement plans based on findings.
• Provide ongoing training to staff on compliance requirements and best practices in care delivery.
• Regularly simulate inspection scenarios to prepare staff and systems for CQC inspections.

Operational Excellence

• Streamline business processes to achieve efficiency in service delivery. Develop care protocols aligned with local guidelines.
• Implement electronic record-keeping systems for efficient data management and enhance communication among care teams.
• Encourage innovation by involving staff in decision-making and adopting new approaches in care delivery.
• Develop and manage operational budgets, ensuring financial targets are met without compromising quality.

Leadership

• Create leadership training programs for staff at all levels, promoting a culture of ownership and responsibility.
• Implement a transparent performance management system with regular appraisals and constructive feedback.
• Maintain regular communication with directors to align departmental goals with the organisation’s strategic objectives.
• Foster a collaborative work environment by actively involving staff in key decisions.

Person Specification

Essential Job Knowledge, Skills, and Experience Requirements

• At least three years in a social care management role, with proven experience setting up and growing a social care business.
• NVQ Level 5 in Health and Social Care or equivalent 
• Demonstrated experience in leading and developing teams in a healthcare or social care setting.
• Deep knowledge of CQC standards, regulations, and compliance requirements.
• Ability to manage budgets and achieve financial targets while maintaining quality.
• Excellent interpersonal and communication skills with a passion for engaging staff and clients.
• Confident user of IT systems, including electronic record-keeping software.

How We Support You

Avalon Care Solutions offers a competitive pay package, 5.6 weeks of annual leave, a contributory pension scheme, and professional development opportunities to help you succeed in this critical role.